Jililiv Privacy Policy – How Your Information Is Kept Safe

1. Introduction & Commitment

Jililiv is a trusted online gaming platform in Bangladesh. We believe your privacy is a fundamental right, and protecting it is our ethical responsibility. This Privacy Policy ("Policy") explains our data collection and usage practices with complete transparency.

By registering on our platform, playing games, making payments, or using any of our services, you consent to this Privacy Policy. If you are under 18, please do not use our platform.

This policy may be updated from time to time. The date of the most recent change is always displayed at the top of the page. We recommend reviewing this page periodically to stay informed of the latest policy.

2. What Information We Collect

Jililiv collects two types of information — what you voluntarily provide, and what is automatically generated as you use the platform.

A) Information you provide:

• Registration Details: Full name, mobile number, email address, date of birth.
• Identity Verification Information: National ID number or passport details (where required).
• Payment Information: Mobile banking number, bank account details.
• Contact Information: Details of messages and complaints sent to support.

B) Automatically collected information:

• Device Information: IP address, browser type, operating system.
• Usage patterns: Login time, game history, and betting records.
• Location Data: Approximate geographic location (country and city level only).
• Cookie Data: Saving session data and user preferences.

3. Purpose of Data Collection

Jililiv uses your information for the following legitimate purposes:

• Account Management: Creating, verifying, and keeping your account secure.
• Service delivery: Ensuring gaming features, payment processing, and customer support.
• Security: Preventing fraud, money laundering, and account hacking.
• Legal Compliance: Compliance with applicable laws and directives from regulatory authorities.
• Service Improvement: Improving platform functionality and enhancing the user experience.
• Contact: Sending important updates, security alerts, and promotional offers (subject to your consent).
• Responsible Gaming: Identifying problematic gaming patterns and providing the necessary support.

4. Information Sharing & Disclosure

Jililiv follows a strict policy — your information is not shared with third parties, except in the limited circumstances outlined below:

• Payment Processors: Payment service providers such as Mobile Pay, Nagad, and Rocket — solely to process transactions.
• Legal authorities: In response to court orders, police investigations, or legal requests from government regulatory authorities.
• Security Partners: Cybersecurity firms that assist with fraud investigations, but only with the minimum necessary information.
• Business Succession: In the event of a company merger or acquisition, the new entity will be bound by this policy.

Outside of the cases above, Jililiv never sells, rents, or discloses your information in any other way. All third parties with whom data is shared are contractually bound to uphold Jililiv's privacy standards.

5. Data Security Measures

Jililiv uses multiple layers of security to protect your information:

• SSL/TLS Encryption: All website and app connections are secured with 256-bit encryption.
• Secure data centers: Your information is stored in high-security data centers with 24/7 monitoring.
• Access Controls: Only authorized personnel can access your data, and only to the extent required.
• Regular security audits: Third-party security specialists conduct regular system audits.
• Password hashing: Passwords are never stored in plain text — only encrypted hashes are kept.

6. Cookie Policy

Jililiv uses cookies on its website. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: To maintain login sessions and ensure platform security. The platform cannot function without these.
• Functional Cookies: To remember your language and preferences.
• Analytics Cookies: To understand how many users are viewing a given page, without identifying individuals.

You can manage or disable cookies through your browser settings. However, turning off essential cookies may prevent certain features of the platform from working properly.

7. Data Retention

Jililiv retains your data for as long as necessary or legally required:

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified.

8. Your Privacy Rights

As a Jililiv user, you have the following rights:

To exercise any of these rights, Help Centercontact us or email support@jililiv.bet. We typically respond within 30 business days. In some cases, legal obligations may prevent us from fulfilling certain requests — you will be informed of the reason if that applies.

9. Children's Privacy

Jililiv strictly enforces an 18+ policy. We do not knowingly collect information from anyone under the age of 18.

If a parent or legal guardian believes their child has created an account on Jililiv, please contact our support team immediately. We will close the account and delete all associated data.

10. Third-Party Services & Links

The Jililiv platform integrates certain third-party services, such as payment gateways and game providers. These third parties have their own privacy policies, which are outside Jililiv's control.

We only work with third parties who meet our security standards and are contractually obligated to protect your data.

• Payment processors only receive the information necessary to complete a transaction.
• Game providers do not receive personal information beyond gaming results.
• Analytics services receive anonymized statistics only.

11. Changes to the Privacy Policy

Jililiv may update this Privacy Policy as needed. Before any significant changes:

• SMS notifications will be sent to your registered mobile number.
• A pop-up notification will be displayed when you log in to the platform.
• The effective date of the updated policy will be clearly shown at the top of the page.

Continued use of the platform after changes take effect will be considered acceptance of the updated policy. If you do not agree to the new policy, you may request that your account be closed.

12. Contact & Complaints

For any privacy-related questions, requests, or complaints, please get in touch with us:

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant regulatory authority.