Support Team is Online Now

Jililiv Help Center – We're here for any question or issue you have

Trouble opening an account? Deposit not going through? Confused about how betting works? The Jililiv Help Center has you covered. Browse by topic below or reach out to us directly.

Register Log In
0
Support Ticket Resolution
0
Average Response Time (minutes)
0
Satisfied Users (%)
24/7
Support Active

What do you need help with?

Pick any topic below for a detailed guide

Account & Registration

Everything you need to know about creating a new account, resetting your password, updating your profile, and verifying your account — all in one place.

Deposits & Withdrawals

How to deposit and withdraw via Mobile Pay, Nagad, Rocket, and bank transfer — including limits and troubleshooting.

Betting & Games

A complete guide to the rules and gameplay for cricket and football betting, as well as slots, Rami, and lottery games.

Bonuses & Promotions

How to claim and use your welcome bonus, deposit bonus, cashback, and VIP benefits.

App

Android APK download, iOS PWA installation, app updates, and troubleshooting technical issues.

VIP Program

VIP tiers, how to earn points, the benefits at each level, and the conditions for upgrading.

Security & Privacy

How to keep your account secure, set up two-factor authentication, and protect your personal information.

Responsible Gaming

Setting your limits, self-exclusion, budget management, and how to get support.

Account Opening & Verification Guide

Signing up on Jililiv is quick and simple. You can create an account and start playing in just a few minutes. The full step-by-step process is outlined below.

1
Go to Registration Page

Click the "Register" button at the top right of Jililiv's main page. Fill in the form with your mobile number and a password.

2
Verify OTP

You'll receive an OTP on your mobile. Enter it in the designated field to verify your number. If you don't receive the OTP, wait 60 seconds and tap "Resend".

3
Enter Your Profile Details

Add your name, date of birth, and preferred payment method. This information will be required when you make a withdrawal.

4
Make Your First Deposit

You'll receive a welcome bonus on your first deposit after registering. Funds added via Mobile Pay or Nagad appear in just a few minutes.

Keep in mind: Unverified accounts may have large withdrawals put on hold. Make sure your profile information is accurate and complete.
jililiv

A user from Narayanganj making a deposit on Jililiv

jililiv

A user from Bandarban enjoying cricket betting

Deposits & Withdrawals – Common Issues and Solutions

If you run into a deposit or withdrawal issue on Jililiv, there's no need to panic. Most problems can be resolved on your own. The most common issues and their solutions are listed below.

1
Deposit Not Received?

Sent money from Mobile Pay/Nagad but it hasn't shown up in your Jililiv balance? Wait 10 minutes. If it still hasn't arrived, contact support with your transaction ID.

2
Withdrawal Taking Too Long?

Withdrawals are typically processed within 15–30 minutes. Bank transfers may take 1–2 business days. Requests submitted after midnight will be processed the following morning.

3
What is the minimum amount?

The minimum deposit on Jililiv is ৳50 BDT. The minimum withdrawal is ৳200 BDT. Bonus balance withdrawals require the wagering conditions to be met.

4
What payment methods are available?

Deposits and withdrawals are available via Mobile Pay, Nagad, Rocket, and direct bank transfer. If one method isn't working, try another.

  • Always note down your deposit reference number
  • Your mobile number must be verified in your profile before you can make a withdrawal
  • Your daily withdrawal limit is determined by your VIP tier

Betting & Games Guide

Jililiv offers a wide range of games — from cricket and football betting to slots, rummy, and lottery. Each game has its own rules. If you're new, start with demo mode to get the hang of it before placing real bets.

How to Get Started with Cricket Betting

To start betting on cricket at Jililiv, head to the Sports section. You can bet on the Bangladesh Premier League, international T20s, and Test matches — both before the game and live while it's in progress.

  • Markets include match results, toss, top run-scorer, and much more
  • In live betting, use the match score and momentum to guide your decisions
  • The cash-out feature lets you settle your bet before the event is over
jililiv

A user from Rajshahi enjoying a Rami game

Tips for New Players
  • Try demo mode first — use real money later
  • Split your budget across games instead of spending it all in one
  • Set aside some of your winnings — don't play everything back
  • Make decisions with a clear head, not on emotion
  • Check Jililiv's Help Center for all the rules you need to know

Contact Us Directly

If the guides below don't resolve your issue, reach out directly to the Jililiv support team. We're available 24/7, every day of the week.

Having your registered mobile number and a description of the issue ready before contacting us will help speed up the resolution process.

jililiv

A user from Cox's Bazar enjoying Jililiv on Pohela Boishakh

Live Chat

Live chat is the fastest way to get help. An agent typically responds within 2–5 minutes.

Average 3 Minutes
Email Support

For detailed issues or documents, send us an email. We typically respond within 1 hour.

support@jililiv.bet
Telegram

Join Jililiv's official Telegram channel. Get new offers, updates, and support — all in one place.

Community
FAQ Page

Answers to the most common questions are organized on our FAQ page. Take a look before reaching out to an agent.

Self-Service
Security Notice: No Jililiv representative will ever ask for your password or PIN. If someone does, they are a scammer. Always contact us through official channels only.

How to Keep Your Account Secure

These simple steps will keep your Jililiv account secure

Strong Password

Use a password of at least 10 characters combining uppercase letters, lowercase letters, numbers, and special symbols.

Enable Two-Factor Authentication

Keep OTP verification enabled for mobile login. Even if your password is compromised, your account stays protected.

Avoid Public Wi-Fi

Avoid using Jililiv on public networks, such as those at cafes or shopping malls.

Don't Share Your Information

Never share your login credentials with anyone. No Jililiv staff member will ever ask for your password.

Responsible Gaming Support

Gaming should be fun, not stressful. If it ever feels like a problem, we're here to help.

Set Your Limits

You can set daily, weekly, and monthly deposit limits from your account settings on Jililiv. Once set, any changes you make yourself take effect after a 48-hour waiting period.

Take a Break

You can temporarily suspend your account for a set period. Self-exclusion is available from 1 day up to 6 months.

Track Your Losses

All transactions are visible in your account history. Review them at the end of each month to see where most of your spending is going.

Get Support

If you have any concerns about your gaming, reach out to Jililiv's Responsible Gaming team. All conversations are completely confidential.

Keep in mind: Jililiv is strictly for adults aged 18 and over. Treat gaming as entertainment. Don't chase losses by placing more bets. For more information, visit our Responsible Play Visit the page.

Frequently Asked Questions

Direct answers to the most frequently asked questions

No, creating an account on Jililiv is completely free. All you need is an active mobile number to register. You'll also receive a welcome bonus on your first deposit.

On the login page, click "Forgot Password?" Enter the mobile number you registered with and you'll receive an OTP. Use it to set a new password. The whole process takes 2–3 minutes.

First, wait 10–15 minutes — network delays can sometimes slow down balance updates. If it still hasn't appeared, note the transaction ID from your Mobile Pay app and contact Jililiv Live Chat. Most issues are resolved within 30 minutes.

Mobile banking withdrawals (Mobile Pay, Nagad, Rocket) are typically processed within 15–30 minutes. Bank transfers may take 1–2 business days. Your first withdrawal may require account verification.

No. Under Jililiv's policy, only one account is allowed per mobile number. Creating multiple accounts may result in all accounts being suspended and balances being forfeited.

Wagering requirements mean you must bet your bonus a set number of times before withdrawing. For example, a 10x requirement on a ৳100 bonus means you need to place a total of ৳1,000 in bets. The terms for each bonus are listed on the offer page.

Android users can download and install the APK file from Jililiv's app page. iPhone users can open the site in their browser and add it to their home screen to use it as a PWA, just like a native app. Full installation instructions are available on the app page.

Contact our support team to find out why your account was closed. Accounts are typically suspended due to incomplete verification or suspicious activity. Providing the correct information usually resolves the issue within 24 hours.

Still Not Resolved?

Jililiv's support team is available 24/7, every day of the week. Reach us via live chat or email — we'll get back to you as quickly as possible.

Register Log In

support@jililiv.bet

বাংলা